Healthcare Industry: Modern Technologies to Tackle Current Problems
The healthcare industry is facing a wide range of challenges: While demographic change is causing both a shortage of skilled labour and an increasing demand for healthcare services, the current level of digitalisation often hinders the necessary exchange of information. Overarching all of this is the concern about ensuring an adequate standard of data protection regarding highly sensitive medical information.
Not only do you need to stand out from the competition, but you also have to comply with extensive documentation obligations and focus on the well-being and health of your customers and patients.
Overcoming these challenges requires a holistic approach tailored to your industry, taking into account not only technologies, but also regulatory, ethical and social factors. As a full-service agency, dotSource supports you by providing advice, evaluating systems and implementing them. Find out more about the challenges we can help you with.
Use Cases: Addressing the Challenges Faced by the Healthcare Industry Through Digitalisation
How Can You Automate Your Processes to Make Efficient Use of Your Resources?
An ageing population combined with a shortage of skilled healthcare professionals – many companies in the healthcare industry need to automate their workflows and processes in order to reduce the workload of their employees and avoid potential healthcare bottlenecks.
Artificial intelligence (AI) and big data can help in this regard, making it possible to identify patterns and process large volumes of complex information. Not only is this useful for dealing with illnesses, but it also allows you to gain an understanding of your target groups' preferences and predict their purchasing behaviour. This increases your efficiency – even when staffing levels are low – and enables you to respond quickly and accurately to changes in the market.
However, the successful integration of AI tools requires in-depth expertise and dedicated resources. Check out our »AI and Process Automation« section for more information on how dotSource can assist you.
How Can You Ensure the Interoperability of Various Systems?
In the healthcare industry, different systems and applications must be able to communicate with each other in order to enable seamless exchange of information. This includes the networking of doctors' surgeries, hospitals, pharmacies and health insurance companies as well as the sharing of patient data to improve medical care.
By having access to consistent data sets, you can, for example, offer your target groups a wide range of services while providing patients with the help they need – wherever they are.
With an integration platform as a service (iPaaS) solution, you can ensure seamless exchange of information – in compliance with relevant data interfaces and standards. We are happy to help you find the right way to integrate your system, taking into account your existing data sets. You can get more information about our integration services in our »iPaaS« section.
How Can You Make Sure That Sensitive Patient Data Is Protected Properly?
Every day, a large amount of highly sensitive and personal data is handled in the healthcare industry. Accordingly, it is important to protect patient and customer data from inappropriate use and cyberattacks.
Cloud solutions are a promising approach to protecting personal data. With a modern cloud infrastructure, you can ensure secure data collection, transfer and storage while benefitting from a reliable IT environment.
Besides secure storage and encryption, you can also access relevant data from anywhere and at any time. In addition to our versatile cloud solutions, we can carry out a professional web security check / penetration tests to identify vulnerabilities in your existing infrastructure. Find the right security concept for your company now!
How Can You Implement Telemedical Solutions?
Telemedicine, i.e. the remote treatment of patients via digital communication channels, plays a key role in the digitalisation of the healthcare industry. Thanks to telemedical solutions, it is possible to ensure the availability of healthcare services despite demographic change and the associated shortage of skilled labour. This is particularly important for rural areas. These solutions also help cut down on travel times and curb unnecessary waiting room visits, thereby reducing the likelihood of further infections.
This can be achieved, for example, by processing e-prescriptions in online pharmacies or enabling telemonitoring of elderly and chronically ill people with the help of sophisticated healthcare apps.
Benefit from our expertise as an e-commerce agency and expand the functionalities of your online shop. Together with us, you can also develop your own app. Get in touch with us to learn more about our professional e-commerce consulting.
How Can You Ensure Compliance with the MDR?
Following a three-year transition period, compliance with the Medical Device Regulation (MDR), which was reformed in 2021, has been mandatory for companies since May 2024. Implementing the MDR requires you to recertify all products (including existing legacy products). Additional work can be managed more easily with the help of modern digital tools.
Efficient data management solutions such as product information management (PIM) and master data management (MDM) systems support you in correctly documenting your verification processes and monitoring your supply chains.
You can get more information about PIM and MDM in our »Data Management Systems« section.
How Can You Make Sure That Complaints Are Processed Efficiently?
For companies in the healthcare industry, complaints are part of everyday business. Given the ever-increasing complexity of medical and technical products, returns are sometimes unavoidable. These need to be processed promptly and efficiently. Moreover, the data collected in the context of returns is crucial for improving your service and your products.
An order management system (OMS) can help in this regard. With an OMS, you can conserve resources when handling complaints. It also supports you in identifying recurring patterns in complaints and drawing useful conclusions from them. You can then use this data to further improve the quality of your products.
These Companies from the Healthcare Industry Trust Our Expertise
Implement Your Project Successfully: Arrange a Consulting Session Now!
The healthcare industry is highly complex and subject to specific requirements and regulations. For this reason, you should lay the foundation for the success of your digital project with the right partner.
As an agency with many years of project experience, we are happy to help you assess your requirements and needs in detail.
Use Cases in the Healthcare Industry: The Success Stories in Detail
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FAQ – Frequently Asked Questions About Digitalisation of the Healthcare Industry
What does digitalisation of the healthcare industry refer to?
The digitalisation of the healthcare industry involves the use of modern information technologies such as electronic patient records, telemedicine, big data and AI to improve personalisation, quality and exchange of information in healthcare. It plays a key role in future-proofing healthcare services. Data that is exchanged between different service providers forms the basis for this process.
How can companies in the healthcare industry benefit from digitalisation?
Digitalisation helps companies in the healthcare industry optimise processes, reduce costs and improve medical care. Consequently, it lays the foundation for new diagnostic and treatment procedures as well as better access to healthcare for patients.
How can dotSource support companies in the healthcare industry when it comes to digitalisation?
dotSource provides comprehensive advice and bespoke digital solutions that are specifically tailored to your needs. Our services cover cutting-edge technologies such as AI and are aimed at both B2B and B2C companies. Get in touch with us!
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