About MEVACO
MEVACO was founded in 1998 from the merger of two major perforated plate manufacturers and is now the leading supplier of expanded metals, perforated sheets as well as crimped and welded meshes in Europe. The diverse product range is regularly expanded and comprises both standard and configurable products. With 160 employees at ten locations in Germany and Europe, MEVACO serves over 20,000 B2B customers.
Project Successes
Optimised Sales Processes
Thanks to the implementation of Salesforce Service Cloud, MEVACO now has a modern and web-based customer relationship management (CRM) system with a state-of-the-art user interface for its sales team. Important sales process steps have been automated, which reduces process costs and leaves more time for in-depth customer service.
Clear Customer Data Mapping
Salesforce Service Cloud provides MEVACO with a better overview of customer and transaction data – clearly presented in central customer accounts and concise, user-friendly dashboards. Using Salesforce Live Agent (now rebranded as Salesforce Chat), MEVACO can advise its customers quickly and directly in the online shop, taking into account the entire customer journey.
Data Consistency Thanks to Salesforce Service Cloud
In the past, all enquiries and new registrations were sent to different e-mail inboxes belonging to various branches. Now, Salesforce Service Cloud brings together all incoming contact and catalogue enquiries in one central place. Consistent and complete data sets, which can also be filtered by responsibility and branch, ensure a significantly better level of service and higher customer satisfaction.
Client | MEVACO GmbH |
Industry | |
Technology | |
Focus | Customer Relationship Management |
With Salesforce Service Cloud, we are up to date in terms of CRM technology once again and can purposefully implement our ideas in the future.
You Too Can Benefit from Modern Customer Relationship Management
- Pooling of all relevant customer data in one system
- Optimised internal workflows
- Automated sales and service processes
- Better overview of customer behaviour and relevant KPIs
- Increased sales potential
- Consistent data for shorter response times
Download the success story now
Other Projects We Have Already Implemented for MEVACO
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