Salesforce Agency – Strengthen Customer Relationships with Cloud Solutions for Marketing, Sales and Service

With Salesforce cloud solutions, you can create personalised customer experiences, deepen customer loyalty and make more effective use of sales opportunities. Find out more about how you can benefit from dotSource as a Salesforce agency. Get in touch with us!

Optimise Your Customer Journey with Salesforce Cloud Solutions

Salesforce is one of the leading providers of cloud-based solutions for managing customer relationships. These tools are suitable for companies of all sizes and from all industries and help you organise your customer journey more efficiently.

With Salesforce, you can bring all information about leads and customers together in a centralised location. As a result, employees from marketing, sales and customer service always have access to reliable real-time data.

This allows them to gain a better understanding of their contacts' needs, which can then be addressed through targeted marketing measures and campaigns.

As an official Salesforce Partner, we support you in the strategic set-up and implementation of Salesforce solutions – from e-commerce to customer relationship management – and seamlessly integrate them into your existing IT infrastructure.

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dotSource ist Salesforce Partner seit 2016

Our Services as a Salesforce Agency

Salesforce Evaluation

Before the Project

Evaluation of suitable Salesforce cloud solutions for your company
Identification of all necessary requirements for the implementation and further development of your Salesforce cloud applications
Planning of the transition from on-premises software to the cloud

Customer Data Platform Implementierung

During the Project

Implementation and configuration of the corresponding Salesforce solutions
Integration of Salesforce cloud solutions into your existing system landscape
Optimisation of your existing Salesforce solutions
Migration from Salesforce Classic to Lightning
Constant exchange and feedback throughout the entire project

Customer Data Platform Support

After the Project

Ongoing support and further development of your Salesforce cloud solutions
Training of your employees in using Salesforce solutions
Support with other services such as digital marketing, user experience design, AI and process automation

What Our Clients Say

By implementing Salesforce Marketing Cloud, we now have the possibility to precisely address our customers and advance the automation of our marketing communication. The dotSource team professionally supported us in interlinking the data dispersed in our complex system landscape and in creating an overall picture for the digital marketing communication. In particular, this allows us to expand our customer relationships and to optimise them. We are looking forward to further successful cooperation.
Natascha Barrett, Senior Manager (Marketing, CRM), De Gruyter

What we particularly appreciate about working with dotSource is the holistic approach: not only does the Jena digital agency ensure that our existing platform runs smoothly, but it also competently and adequately supports us in many other areas of digitalisation with its wide range of services.
Kevin Kuske, Platform Manager E-Commerce – Britax Römer Kindersicherheit GmbH

Despite many challenges, dotSource has successfully helped us to find our way and set a milestone in the history of KWS. Rarely have we felt so well understood by a partner and at the same time experienced unparalleled project management.
Mario Klass, Head of Customer Management, KWS Group

We have succeeded in reaching our goal in time before the TSA exit deadline because of the dedication and commitment of the entire team. I would also like to point out the responsiveness of the dotSource team! We were always able to reach someone who would support us immediately.
Tatjana Neuschmid-Uzelac (Product Owner, INNIO)

Agile, flexible, innovative: this is how everyone who wants to be a player in e-commerce describes themselves today. We have experienced what it really means to think, develop and act in an agile and flexible way. For our customers. Without a doubt, this requires the right technology. However, you also need the right team – the perfect mix of know-how, innovative spirit and trust. We are extremely delighted to have found all of this with dotSource and Salesforce and are looking forward to everything that lies ahead.
Nam Hoang Dong, Senior Vice President - Head of Digital & Robert Schmidt, Head of Commerce Technology B2C – Esprit Retail B.V. & Co. KG

dotSource impressed us with a technically innovative solution for our new online shop with integrated, highly individual interfaces and smart cut-to-size calculation. The fast project implementation through agile project management as well as the professional and pleasant communication are to be highlighted.
Oliver Bender, Head of Digital Projects – Röchling Industrial

The collaboration with dotSource was consistently positive. Thanks to stringent project management and direct, straightforward communication, requirements were implemented flexibly and issues were resolved quickly. What stood out the most was the rapid implementation, which allowed us to have an efficient and stable system up and running in no time.
Florian Piehl, Director Business Development, Bode – Die Tür GmbH

Free Consulting Session Regarding Your Salesforce Project

Trust Our Expertise as a Salesforce Partner and Full-Service Digital Agency

dotSource ist Salesforce Partner

Close Partnership: As a Salesforce agency, we are in regular dialogue with our partner Salesforce to ensure trusting collaboration and transparent processes. In addition, our experts regularly take part in Salesforce training and certification programmes and constantly expand their knowledge.

Als Salesforce Partner bieten wir Ihnen Multi-Cloud-Lösungen

Multi-Cloud Expertise: We provide you with all Salesforce solutions for sales, service, marketing automation and commerce from one source. With a central contact for all your Salesforce cloud solutions, you are guaranteed maximum synergy effects, while frictional losses are minimised.

Support Ihrer Salesforce Cloud Lösungen

Mentoring and Support: Our certified Salesforce experts are on hand with help and advice – from the initial requirements elicitation, configuration and day-to-day use to campaign planning.

Spotlight on Salesforce Projects with Our Clients

»FUJIFILM« Success Story

dotSource Success Story FUJIFILM Salesforce Marketing Automation Thumbnail

Seamless interaction between Salesforce Service Cloud and Salesforce Marketing Cloud allows FUJIFILM to fully leverage customer data for personalised communication and an outstanding level of service.

»MEVACO« Success Story

The implementation of Salesforce Service Cloud has enabled MEVACO to create a single source of customer data and benefit from maximum efficiency and speed.

»ESPRIT« Success Story

Esprit E-Commerce Projekt mit Salesforce

With the migration to Salesforce B2C Commerce Cloud, ESPRIT has created the technological basis for future-proof multi-cloud business.

»Villeroy & Boch« Success Story

Villeroy & Boch benefits from sales support through effective loyalty management with Salesforce.

Our References as a Salesforce Agency

Salesforce Solutions: An Overview

Salesforce Commerce Cloud

Deliver seamless shopping experiences across all digital channels. Salesforce Commerce Cloud offers solutions for both B2B and B2C. This allows you to flexibly tailor the solution to the needs of your target audience.

Salesforce Sales Cloud

Increase your sales efficiency with detailed insights into customer behaviour. Salesforce Sales Cloud supports your team in automating sales processes and managing customer relationships.

Salesforce Service Cloud

Offer your customers personalised service experiences across all touchpoints and improve the efficiency of your service processes. Salesforce Service Cloud provides you with a comprehensive platform for customer service and support.

Salesforce Marketing Cloud

Create targeted campaigns based on a comprehensive understanding of your target audience's behaviour. Salesforce Marketing Cloud allows you to plan, personalise and optimise customer experiences across all marketing channels.

Marketing Cloud Account Engagement (fmr. Pardot)

Benefit from B2B marketing automation for more efficient lead generation, lead management and targeted marketing campaigns. Furthermore, seamless integration with Salesforce Sales Cloud allows you to synchronise sales and marketing.

Datorama

Collect data from various sources, analyse it and gain insights to optimise your marketing strategies. Datorama provides you with a powerful platform for marketing intelligence and data analytics.

Salesforce Data Cloud

Get a 360-degree view of your customers and optimise your marketing activities. With Salesforce Data Cloud, you can manage your customer data effectively and use it to obtain a standardised customer view across all touchpoints.

Salesforce CMS

Create engaging customer experiences across all touchpoints. With Salesforce CMS, you can create, manage and publish dynamic and personalised content.

MuleSoft Anypoint

Facilitate the integration of your systems and processes. With the middleware solution called MuleSoft Anypoint, you can ensure seamless data exchange between different solutions via application programming interfaces.

Salesforce Einstein and Agentforce Summit Star Duotone Icon Blue Green

Get even more out of your data with the help of Salesforce AI solutions. Understand your customers better, recognise their needs and make your business processes more efficient.

Salesforce Order Management shopping cart imac icon

Ensure automated and seamless management of your sales processes. Salesforce OMS supports you in coordinating orders and inventories across multiple channels.

Salesforce Benefits at a Glance

Flexible Scalability: Ensure efficient resource utilisation and facilitate the scaling of your business processes. Salesforce's cloud platform allows you to flexibly adapt your usage to business growth.
Data-Driven Decisions: Make targeted decisions and optimise your campaigns. Salesforce supports you in gathering and analysing data. This allows you to set the right focus for your business.
Advanced Analytics: Predict your customers' behaviour and create personalised customer experiences. With Einstein AI, you can benefit from the opportunities offered by predictive and generative AI.

Optimised Solutions for Your Industry: Benefit from tools that are tailored to the specific needs of your industry. Salesforce offers specialised industry solutions, for example Health Cloud, Energy & Utility Cloud and Manufacturing Cloud.
Continuous Updates and New Features: Benefit from automatic updates and the continuous development of new features. The cloud-native architecture gives you a high degree of flexibility and scalability and ensures that your software is always up to date.
Composable Commerce: Salesforce offers a modular and scalable infrastructure. Combine the various cloud solutions with other applications and systems using the best-of-breed approach. This agility promotes a rapid response to market changes and supports the implementation of new technologies.

We Implement Your Salesforce Platform with the Following Solutions

Salesforce Commerce CloudSalesforce Commerce Clouds for B2B & B2C

Salesforce Marketing CloudPersonalised customer interactions with Salesforce Marketing Cloud

Salesforce Marketing Cloud Account EngagementMarketing automation tool for B2B companies

Salesforce DatoramaAll marketing activities at a glance

Salesforce Sales CloudFrom first contact to invoicing

Salesforce Service CloudInspire customers with intelligent service

Salesforce Content ManagementInspire customers with valuable content

Salesforce Quick Start Commerce SolutionsQuickly getting started in e-commerce

Salesforce Data CloudHolistic and data-driven decision-making

Salesforce Einstein and AgentforceUse data efficiently with AI

Frequently Asked Questions About Salesforce

Who are Salesforce cloud solutions suitable for?

Salesforce is particularly suitable for medium-sized to large companies looking for a comprehensive solution to optimise and manage their marketing, sales and service processes. Thanks to the cloud infrastructure, you can scale Salesforce solutions flexibly and accommodate future business growth.

How much does Salesforce cost?

Salesforce costs vary depending on the specific needs and size of your company. Pricing also differs based on the selected cloud solutions and customisations. We are happy to help you determine your exact requirements and find the right model for your company.

What benefits does the Salesforce cloud approach offer?

Thanks to the cloud approach, you can benefit from low set-up costs, high reliability, automatic updates and continuous enhancement of performance and features. In addition, your teams have access to up-to-date customer information from anywhere and at any time. Salesforce's »AppExchange« platform also offers a wide range of internally and externally developed extensions.